Why you can order from OAKEA with peace of mind – and more so than on other websites
There are many reasons why you can order from us with complete peace of mind.
Nothing to pay upfront
Ordering from OAKEA, there is absolutely no need for concern over what could happen when paying online. Although payments on the OAKEA website are encrypted and completely safe we do understand that some people are not comfortable with the idea of paying online – and therefore you can even pay on delivery in nearly all cases. (Sometimes we have to exclude this option in remote locations). Our drivers carry a mobile Chip and Pin machine, so you can pay safely by card. You can also pay with a cheque or cash if you prefer.
Small print in terms and conditions
In addition, if you are worried about ordering goods, and then being tied into a legally binding contract, costing you fees to get out of, then please don’t worry! If your circumstances change or if you are worried that delivery is delayed time and time again (This if course doesn’t happen at OAKEA, but could still be a reasonable concern for you), then all you have to do is cancel by phone or email us.
What we can promise you is that, at OAKEA you will never be faced with ‘silly’ terms like ‘legally binding contract’ or ‘restocking fee’ or ‘fee for failed delivery’. We respect if you have to cancel.
Real people handle your order
Not a faceless system. The team that deals with your order is Ian, our operations manager, Marc, our sales manager and our drivers Lewis and John. You can also get in touch with our marketing manager Anna - and if you need to speak to our MD, his name is Henrik.
Furniture from audited factories
We support factories with social awareness, and we ensure that all timber used is issued with a thorough paper trail, so we know where it comes from (predominantly the US).
You will be kept posted by real people on the phone right up to delivery. We never deliver until we have spoken to you on the phone – and never just notify you impersonally by email or SMS. And when our driver is en route, he will also call you and keep you updated. We would rather call you about delivery one time too many than one time too few.