Our terms comply with the current legislation for distance selling.
We serve the UK Mainland only and are unfortunately unable to deliver elsewhere.
Deliveries and Payments
We accept all major Credit and Debit Cards, except for American Express. When goods are paid for by Credit or Debit Card using the payment facility on the website, the payment is instant.
As a unique OAKEA service we accept payment by Chip & Pin on delivery using a secure mobile Chip & Pin Device. In very rare cases we may need to use a third party courier who is unable to accept Chip & Pin, if your order falls into this category we will call to arrange alternative payment.
Delivery times are subject to the stock situation at any given time. Quoted delivery times are always from:
- a) Date of cleared payment, or agreed acceptance of payment on delivery
- b) Date of us having received your full address, and phone no.
- c) Date of our of stock items arriving in our warehouse. Real time stock data is published on the website.
Right to cancel
The law gives you 14 days after delivery to cancel an order for a full refund (excluding the cost of carriage when returning). We are committed to a much better quality than our prices suggest, so we have extended the cancellation period to 30 days. If you want to cancel after delivery and the goods are not faulty you can return the goods using your own means of transport, or we will use our own carrier at no cost to you.* (*excludes Scotland deliveries).
We are the only online company that offer a real No Quibble Money-Back Guarantee for 30 Days. That means if you are not 100% satisfied or you decide that the item isn’t quite for you all we ask is that you keep the packaging and repackage the furniture, to ensure we can collect the goods and not cause damage in transit. Give us a call on 0333 666 2532 and we will arrange for the collection of your goods and offer a full refund at no cost to you.
If the items cannot be repackaged we must charge a £20 return fee per item.
When an item requires assembly and has been fully or partially assembled, we are not able to accept return unless the item arrived faulty.
Please note that due to hygiene reasons we are unable to accept returns of mattresses unless they are faulty. Manufacturing faults and poor workmanship is covered by the manufacturer's warranty which is always at least one year.
Refunds will be paid within one week of acceptance of a claim by means of a cheque or by refund to the credit card used to pay for the goods. The refund will always be made using the same method as your original payment. In the case of cash payment, a cheque refund will be sent.
In the unlikely event that goods arrive faulty, we will seek to replace the goods as soon as possible. Should you find any damages, these need to be notified to us within 7 days of delivery. If a fault applies to a replaceable component, a replacement component will be sent. We would usually not require to have the faulty component returned. Alternatively, you will have the possibility of a full refund and we will collect the item at no cost to you.
Faulty items will be replaced as soon as possible and usually within two weeks.
The price applicable is the price valid at the time of ordering. We do, however, reserve the right to reject an order if the price displayed is incorrect due to a technical or typing error.