Be kept in the loop right up to delivery.
When you order oak furniture online, of course you want to make sure the delivery is smooth, on time and taken care of by helpful and polite drivers. When you order from OAKEA, you have nothing to worry about. Your order will be delivered with our own vans, which are driven by our own expert drivers.
When you place your order online, you will get an instant confirmation. We will then schedule your delivery to go on the next delivery run to your area. You will receive a phone call from our operations manager, who plans the delivery runs. He will give you the time and date of delivery. We always notify you of delivery by telephone to make sure you know that the delivery is arriving. It takes a little more work and time than using impersonal means such as emails and texts – but it is worth it, as it gives you a better experience. Personal contact is always the preferred means of communication here at OAKEA, and something we feel is often missing from our competition.
When the driver is en route he will also call you prior to delivery, to make sure you are kept updated during the day, in case we are delayed by traffic. And we understand that even if the delivery is on time – which is of course the norm – you would like to know. The driver phoning you whilst on his way is part of our standard procedure.